Satisfaction Survey


Dear valued customer,

To assist us in improving our products and services, we request your participation in completing the attached customer survey. Please answer each question based on your actual experience.

In appreciation for your time taken to complete you will be entered into a draw to win a great prize.

1. Please select any of the following categories that apply to your experience with our company

(Please complete as many sections as applicable - Tick one category answer only)

A. In Store Purchasing
Very Dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Selection of tools
Quality of tools
Price of tools/competitive
Sales knowledge of product
Display & Presentation of tools
Customer Service (Friendliness/Presentation)
After sales service
Overall satisfaction


B. Telephone Purchasing
Very Dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Promptness in answering
Knowledge of products
Attentiveness to request
Overall satisfaction


C. Our Delivery Service
Very Dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Promptness of delivery
Driver assistance
Customer service/courtesy
Overall satisfaction


D. Website Enquiries
Very Dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Easy to acess site
Finding specific product
Product Information
Quantity / Range of products
Getting your quote replied


E. Promotional Brochures
Very Dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Range of products
Price of specials
Availability of products
Overall satisfaction


Thank you for completing our Customer Satisfaction survey.
You may wish to remain anonymous however should you like to be part of our competition please enter your details below.


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